Terms and conditions

The purchase of a ticket, subscription or invitation (hereinafter, ticket) represents the acceptance of the following conditions:

1. This ticket has different security measures. However, the Organization does not guarantee its authenticity if it has not been purchased at one of the official points of sale. Any ticket that is altered, broken, suspected of being counterfeit or acquired illegally will authorize the Organization to deny access to its bearer. In these cases, if access to the venue is not allowed, the Organization declines all responsibility.

2. It is a condition for admission to have the ticket complete and in good condition. The ticket must be kept in a dry place, away from heat, without any contact with plastics or magnetic fields, and must be kept until leaving the venue.
3. The Organization reserves the right to modify, if circumstances require, the dates, times, programs or announced performers, as well as to decree the suspension of the show. Once purchased, the ticket cannot be changed or refunded, except in the event of cancellation, in which case the Organization undertakes to refund the amount at the same point of purchase up to one month after the suspension.
4. The public will not be allowed to enter the hall during the performance of the shows. The Organization has the authority to allow entry to the venue once the show has started.
5. The Organization reserves the right of admission. The holder of this ticket undertakes to comply with the requirements and security conditions of the venue. The Organization is not responsible for the improper use of the facilities.
6. The holder of this ticket undertakes to be respectful of the artists and the venue staff, as well as to disconnect mobile applications and all types of alarms before accessing the venue, and not to eat, drink or smoke inside it. The entry of animals is also prohibited, except for assistance dogs.
7. The Organization reserves all image and intellectual property rights of the show. It is prohibited to take photographs, with or without flash, film or record, as well as enter the venue with any object or product that the Organization considers dangerous or those that are prohibited by current regulations.
8. The holder of this ticket authorizes the Organization to carry out, in accordance with the law, the necessary checks or registrations of persons and possessions in order to verify that the conditions of access are met.
9. The Organization will not be responsible for any loss, theft, deterioration, damage or harm caused to the holder or their personal belongings during their stay in its premises.
10. Any claim related to the performance, suspension, modification or cancellation of the show must be addressed to the Organization with the presentation of the ticket.